Account Manager

Job Title:Account Manager Position Type: Contract, Full-Time, RemoteWorking Hours: US - EST

About Pavago

Pavago is seeking a detail-oriented Account Manager with a background in healthcare or staffing to oversee client accounts with precision and care. This pivotal role involves managing client relationships and ensuring satisfaction by providing top-notch service and support. The ideal candidate will demonstrate expertise in healthcare or staffing industry practices and possess exceptional organizational skills to contribute to the success and growth of our client portfolio.

Responsibilities

• Client Relationship Management: Maintain and develop strong relationships with clients, serving as the main point of contact for all their needs and inquiries.
• Daily Task Management: Check emails promptly at the start of each day to address any urgent client inquiries or requests. Delegate tasks efficiently to various departments based on client needs and priorities. Decide on the job to be recruited for the day, ensuring alignment with client requirements and staffing goals.
• Client Communication and Reporting: Regularly check in with clients to assess their needs and address any concerns or issues they may have.Prepare and send activity reports to each client, providing detailed updates on recruitment progress and activities.
• Issue Resolution and Documentation: Troubleshoot any issues related to contracts or recruitment processes, taking proactive steps to resolve them promptly.Sign confirmation letters as needed to confirm agreements and maintain transparency in client interactions.

What Makes You A Perfect Candidate:

• Magnetic: Naturally attracts and engages others, fostering strong connections and relationships.
• Integrity: Demonstrates honesty, transparency, and ethical behavior in all interactions and decisions.
• Committed: Dedicated to achieving goals and delivering results, even in challenging circumstances.
• Passionate: Shows enthusiasm and dedication towards the role and organization, inspiring others to excel.
• Make Conversation Easy:Ability to communicate effortlessly and effectively, making interactions comfortable and productive.
• Detail-Oriented:Pays close attention to details, ensuring accuracy and thoroughness in all tasks and communications.
• Process-Driven:Follows established processes and procedures meticulously, ensuring consistency and efficiency.
• Convincing: Capable of persuading and influencing others effectively, driving decisions and actions towards desired outcomes.
• Charismatic:Possesses a charismatic personality that captivates and inspires others, fostering trust and confidence.

Requirements and skills

• Industry Background: Previous experience in account management roles within the staffing or healthcare industry is highly desirable. 
• Key Competencies: Strong interpersonal and communication skills to effectively engage and build relationships with clients. Proven ability to manage client accounts, understand their needs, and provide tailored solutions. Excellent organizational skills to handle multiple client accounts and prioritize tasks effectively.
• Technical Expertise: Proficiency in Zoom and Microsoft Teams for virtual meetings and collaboration. Familiarity with Bullhorn ATS (Applicant Tracking System) for managing candidate pipelines and recruitment processes.

What Does a Typical Day Look Like?

A typical day for the Account Manager begins with checking emails to address any urgent client inquiries or requests. They then delegate tasks to various departments based on client needs and priorities, ensuring efficient workflow management. Next, they decide on the job to be recruited for the day, aligning it with client requirements and staffing goals. Throughout the day, they regularly check in with clients to assess their needs and provide support, while also preparing and sending activity reports to each client to keep them informed. Additionally, they troubleshoot any issues related to contracts, ensuring smooth operations and sign confirmation letters as needed to maintain transparency in client interactions.

Interview Process:

• Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
• Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
• Practical Assessment: Showcase your creative abilities through practical tasks relevant to the role.
• Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.
• Background Checks: Conduct swift verification of your references and past employment details.

Ready to Apply?

If you're driven by cultivating strong client relationships and delivering tailored solutions, we invite you to join our client as an Account Manager. In this pivotal role, you'll serve as the primary point of contact for clients, ensuring their needs are met with precision and care. Your exceptional interpersonal skills and strategic approach will drive client satisfaction and contribute to our success in account management.